Privacy Policy

FieldFrame ("we," "our," or "us") provides construction project management software through our mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

Information You Provide

• Account Information: Name, email address, phone number, company name
• Project Data: Project details, estimates, budgets, schedules, documents, and photos you create or upload
• Client Information: Names and contact details for your clients and subcontractors
• Payment Information: Processed securely by our payment provider (RevenueCat/Stripe)

Information Collected Automatically

• Location Data: GPS coordinates when you clock in/out (only when you grant permission, used for timesheet verification)
• Device Information: Device type, operating system, app version
• Usage Data: Features used, time spent in app, crash reports

Information from Third Parties

• AI Services: When you use AI features, plan images and project descriptions are processed by Anthropic's Claude AI to generate estimates and analysis. This data is not stored by Anthropic after processing.

We use your information to:

• Provide and maintain the FieldFrame app and services
• Process your subscription and payments
• Generate AI-powered estimates and schedules
• Verify time clock entries with GPS location
• Send important updates about your account or our services
• Respond to your support requests
• Improve our app and develop new features
• Detect and prevent fraud or abuse

We do not sell your personal information. We may share your information with:

• Service Providers: Companies that help us operate (cloud hosting, payment processing, analytics)
• AI Providers: Anthropic (Claude AI) for estimate generation - data is processed but not retained
• Your Team: Information you choose to share with crew members through the app
• Your Clients: Information you choose to share through the Client Portal
• Legal Requirements: If required by law or to protect our rights

Your data is stored using:

• Supabase: Cloud database with encryption at rest and in transit
• Amazon Web Services (AWS): Document and image storage with S3
• Device Storage: Some data cached locally for offline access

We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate information
• Delete: Request deletion of your account and data
• Export: Download your project data
• Opt-out: Disable location tracking in device settings

To exercise these rights, contact us at privacy@fieldframepro.com

FieldFrame may send SMS (text) messages to users who have opted in. By providing your phone number and enabling SMS notifications in the app, you consent to receive text messages from FieldFrame.

Types of Messages

• Transactional: Project invitations, change order approvals, RFI notifications, and team invites
• Informational: Project updates, schedule alerts, and daily log summaries

Message Frequency

Message frequency varies based on project activity. You may receive up to approximately 10 messages per week during active project periods. Fewer messages are sent during inactive periods.

Consent and Opt-In

You opt in to receive SMS messages by enabling SMS notifications in the FieldFrame app's SMS Preferences screen. You enter your phone number and toggle on SMS notifications, with the following disclosure displayed:

Consent is recorded with a timestamp before any messages are sent.

Opting Out

• Reply STOP to any message to unsubscribe immediately
• Toggle off SMS notifications in the app's SMS Preferences screen
• Reply HELP for support information
• Contact us at support@fieldframepro.com for assistance

Costs

Message and data rates may apply depending on your mobile carrier and plan. FieldFrame does not charge for SMS messages, but your carrier may.

SMS Data

We store your phone number, opt-in status, opt-in/opt-out dates, and message count for compliance purposes. Phone numbers are stored in E.164 format and are not shared with third parties except our SMS delivery provider (Twilio) for the sole purpose of delivering messages.

We collect GPS location only when:

• You clock in or clock out using the Time Clock feature
• You have granted location permission to the app

Location data is used to verify work site attendance and is attached to timesheet records. You can disable location permissions in your device settings, though this may affect timesheet verification features.

FieldFrame is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of FieldFrame after changes indicates acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: privacy@fieldframepro.com
• Support: support@fieldframepro.com

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of the sale of personal information. As noted above, we do not sell personal information.

If you are accessing FieldFrame from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.